No, you can shop with or without an account. However, creating an account allows you to track your orders and manage your details more easily.
We accept major payment methods including Shop Pay, PayPal, and Google Pay. All payments are securely processed via third-party platforms. We do not store your credit card details.
If your order has not yet been processed or dispatched, we may be able to help. Please contact us at [insert email] as soon as possible. Unfortunately, once an order is processed, changes may not be possible.

If you’re not happy, you can return the unopened full-size bottle within 14 days for a refund or store credit.
If you believe your item is faulty or incorrect, please email us within 30 days at [insert email] with 2–3 clear photos and your order number. Our team will assess and assist you with next steps.
Please download and complete our returns form [link to form]. Include this form inside your return package and ensure it's mailed within the 14-day window.

We offer free standard shipping for orders over $135 AUD. Orders under $135 AUD incur a $5 delivery fee.
Standard delivery takes 3–5 business days. Express shipping (via AusPost) takes 1–3 business days after your order has been dispatched. Please allow additional time during sales and peak periods.
All orders are shipped from Sydney, Australia.