Privacy Policy.

By Zero Labs Pty Ltd (ABN [INSERT ABN]) ("By Zero Labs", "we", "us" or "our") understands how important your privacy is. This Privacy Policy outlines our commitment to safeguarding the personal information you provide to us, or that we collect when interacting with you—whether online, in-store, or otherwise.

1. What We Collect

Personal Information
Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

We may collect the following types of personal information:

  • Identity Data – including your name, age, and date of birth.

  • Contact Data – including your phone number, email, and address.

  • Financial Data – including payment card details (processed securely by third-party providers; we do not store this information).

  • Transaction Data – including details of purchases, transactions, and order history.

  • Technical and Usage Data – including your IP address, device information, browser activity, geolocation data, session statistics, acquisition sources, and site interaction data (through cookies and analytics tools).

  • Profile Data – including account login, preferences, past orders, and support interactions.

  • Interaction Data – including entries to promotions, surveys, contests or events.

  • Marketing and Communication Data – including preferences for marketing and communication.

  • Professional Data – for job applicants or contractors, this may include employment history, qualifications and licensing details.

Sensitive Information
We do not intentionally collect sensitive information (such as racial or ethnic origin, religious beliefs, or health information). If we ever need to, we will obtain your explicit consent and only use it where required or permitted by law.

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you, in person, via phone, email, forms, or through our website.

  • When you sign up for newsletters, promotions, or events.

  • Automatically when you use our website (e.g. via cookies, analytics).

  • From third parties and publicly available sources.

3. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose your personal information to:

  • Fulfil orders, deliver products and manage our relationship with you.

  • Respond to your enquiries, feedback or support requests.

  • Administer billing, account and internal records.

  • Improve our products, services, website and marketing.

  • Run events, promotions or competitions.

  • Consider employment applications.

  • Comply with legal obligations and protect our legal rights.

4. Disclosure of Personal Information to Third Parties

We only disclose your information where necessary to support our business operations, or where required by law. This may include disclosure to:

  • Our employees, contractors and service providers.

  • IT, web hosting, and analytics providers.

  • Delivery and logistics partners.

  • Marketing and advertising service providers.

  • Banks, payment processors and payment platforms.

  • Legal, accounting and other professional advisers.

  • Business partners and promotional sponsors.

  • Courts, law enforcement or regulatory authorities where required.

  • In connection with a business sale or acquisition, your personal information may be shared with involved parties.

5. Overseas Disclosure

While we store most of your data in Australia, some third-party service providers may store or process data outside of Australia. We will take reasonable steps to ensure any overseas disclosures comply with the Australian Privacy Principles.

6. Your Rights and Control Over Your Information

Your Choice
By using our services or providing us your personal information, you consent to its collection, use and disclosure in accordance with this policy. You can choose not to provide certain information, but this may limit your ability to interact with us.

Third-Party Data
If you provide information about someone else, you warrant that you have their consent.

Marketing Preferences
You can opt out of direct marketing communications at any time by contacting us or using the opt-out link in our emails.

Access
You may request access to your personal information. We will provide access unless legally permitted to withhold it. Administrative fees may apply.

Correction
You can request we correct your information if it's inaccurate, outdated or incomplete. If we refuse, we’ll explain why and outline your options.

Complaints
To raise a privacy complaint, please contact us. We’ll investigate and respond in writing. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Security and Storage

We take reasonable steps to safeguard personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including physical, electronic, and managerial measures.

However, no data transmission over the internet is 100% secure. Any exchange of data is at your own risk.

8. User-Generated Content

If you post reviews, comments, or content via our site or social media, it may be publicly accessible. We are not responsible for how others use this information.

9. Cookies and Analytics

We may use cookies and tracking technologies for functionality, performance, and marketing. Cookies help us personalise content and ads, analyse traffic and improve user experience.

Blocking Cookies
You can disable cookies in your browser settings. Note: Some site features may not function correctly without cookies.

Google Analytics
We may use Google Analytics, which uses cookies to collect site usage data. You can opt out via the Google Analytics Opt-out Browser Add-on.

Meta/Facebook Tools
We may use the Meta Pixel and related tools to deliver personalised ads. You can manage ad preferences in your Meta account. See Meta’s Privacy Policy for more info.

10. Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for their content or privacy practices. Use of those sites is at your own discretion and governed by their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time by publishing the new version on our website. We recommend reviewing it regularly to stay informed.

Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

By Zero Labs Pty Ltd (ABN [INSERT ABN])
Email: [insert contact email]