Shipping & Delivery.

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy outlines the terms under which By Zero Labs Pty Ltd (ABN [INSERT ABN]) (we, us or our) ships and delivers products to you.

1 Delivery Costs

(a) Delivery costs will be displayed in your cart at checkout.

  • Orders over $135 (AUD): Free standard delivery

  • Orders under $135 (AUD): $5 AUD delivery fee

2 Order Processing & Dispatch

(a) Orders are processed and dispatched on business days only:

  • Monday to Friday

  • Excludes weekends and public holidays

(b) Orders placed on a Saturday or Sunday will be processed on the next business day.

(c) We do not ship to P.O. Boxes. Please provide a valid street address when placing your order.

3 Shipping Timeframes (Australia)

Shipping MethodEstimated Delivery TimeStandard Shipping3–5 business daysExpress Shipping (AusPost)1–3 business days (post-dispatch)

(a) Express shipping refers only to transit time after your order has been dispatched. Standard processing times apply to all orders before shipment.

4 Order Fulfilment & Address Responsibility

(a) Your products will be delivered to the delivery address provided at checkout, in accordance with your selected shipping method.

(b) Once an order has been processed and dispatched, we may not be able to amend delivery details or cancel the order.

(c) Please ensure all delivery details provided are accurate. We are not liable for delivery errors resulting from incorrect or incomplete information.

5 Delays & Peak Periods

(a) During peak sale periods or promotional campaigns, delivery timeframes may be longer than usual. We appreciate your patience during these times.

(b) If your order has not arrived within 21 days, please contact us at [insert email address] with your order number so we can investigate.

6 Delivery & Risk

(a) Orders delivered within Australia are dispatched from Sydney.

(b) Deliveries may be left at your premises (contactless delivery).

  • Risk in the products passes to you once they are delivered to the address specified in your order.

(c) While we take reasonable care to deliver your products safely and timely, we are not liable for:

  • Delays caused by third-party delivery services

  • Loss, damage, or delay resulting from incorrect address entry by you

For any delivery enquiries or assistance, please contact:

By Zero Labs Pty Ltd (ABN [INSERT ABN])
Email: [insert email address]